Deal with freezes and crashes on the KIC Bookeye scanners by restarting the computer and scanner:
Shut down the computer- push the blue button on the panel on the right of the back cabinet
Shut down the scanner- press the power button on the front panel
Complete the restart- turn on the computer by pressing the same button and press the power button on the scanner. Once everything powers up (make sure the document scanner is also on) select the KIC software on the desktop and wait for the scanner interface to load
Please do not unplug scanner from the electrical outlet
NOTE: If the scanner crashes in the middle of scan, those documents scanned cannot be recovered
Problems with the scanner do not go through Helpline. If problems persist, please contact Bethany at bethanyj@arizona.edu and Genesis at gmflorendo@arizona.edu