Q. Public Computers Talking Points

Reduction to 3 computers:

• To make the best use of our resources following recent campus budget adjustments, we’ve changed the number of available computers to three based on usage data and current demand. This allows us to prioritize access where it’s most needed while staying within budget. We closely monitor usage patterns and gather patron feedback, and we will continue to reassess and adjust resources accordingly.

Quick facts:

• Following recent campus budget cuts, we've reduced computers to three based on usage data and demand.
• We'll continue to monitor usage patterns and gather patron feedback.

Removal of Mac:

• Because our current library resources and software do not require Mac-specific access, we're not offering a Mac option at this time. Currently, we're focusing on the resources and software that best serve the majority of our users. Usage data shows that demand for Macs is low, and by prioritizing our available resources, we can ensure the most efficient use of staff and technology to support everyone’s needs.

Quick facts:

• Library resources and software don't require Mac-specific access
• Focus on resources and software that best serve the majority of users.
• Low demand for Macs based on usage data.

When we cannot extend time and Referrals to PCPL:

• I'm sorry, but we cannot make an additional reservation for you today. Our policy allows one, one hour session per day. We can extend your time for an additional hour, as long as we have one computer currently available. PCPL also provides access to public computers. Can I help you find more information about their locations?

• I'm sorry, but we're not able to extend your time today. PCPL also provides access to public computers. Can I help you find more information about their locations?

PCPL offers free access to computers, and allow 4 hours per day (depending on availability). The closest PCPL locations to the U of A are:

Himmel Park Library: Has 10 public computers. Library Hours (Closed Saturday and Sunday)

Joel D. Valdez Main Library: Has 30 public computers. Library Hours  (Closed Saturday and Sunday)

Martha Cooper Library: Has 16 public computers. Library Hours (Open Saturday. Closed Sunday and Monday)

For a full list: PCPL locations and available computers

If someone has lost Public Computer privileges:

• Unfortunately, due to previous code of conduct violations associated with your account, we are unable to provide access to our public computers at this time. You will be able to use the computers again starting on (date).

If asked about the violations:

• I’m unable to provide specific details regarding the violations. However, our records show that staff spoke with you on [date], or that you were previously excluded from campus. As per our policy, computer access is restricted for an additional year in such cases.

(If a patron is upset about this, staff can refer questions to an LSA4 or supervisor)

If someone is currently excluded from campus:

• Provide the patron with a reservation for a public computer.
• Once the patron has left the desk, discreetly contact UAPD to report that an excluded patron is in the library.
• Follow our standard procedures for handling such situations.
• To prevent escalating the situation, do not inform the patron that they have been excluded. Providing a reservation allows staff to safely contact UAPD without confrontation.
• UAPD can then explain the Code of Conduct violation to the patron. The reservation also helps UAPD easily locate the excluded individual.

This process ensures a smooth, discreet response while maintaining safety and compliance with our policies.

If patrons ask about why they are no longer receiving a physical card:

• We’ve moved to a digital system to make things more convenient for patrons by eliminating the need to bring a physical card.

If patrons ask, "why do I need to visit a desk to reserve a computer?":

• Visiting the desk to reserve a computer helps ensure fairness by allowing us to check availability, identity, and manage reservations more efficiently. It also gives us the opportunity to assist you with any questions or technical support you may need.

If a patron asks, "why do you need my address?":

• We ask for your address to ensure we maintain accurate records and prevent any mix-ups, such as using the wrong account. It's a standard part of our process for all library services and helps us serve you better.

If a patron asks, "why am I limited to just one computer session?":

• We limit sessions to ensure fair access for all patrons and to help meet everyone's needs. This allows more people to use the computers and resources, making sure everyone has an equal opportunity to access library services.
• Limiting session times allows more people to use the computers throughout the day. 

If a patron asks, "Why do you need my ID to use the computers?":

• A valid ID is necessary to use our library computers to ensure accurate record-keeping and protect your privacy. It helps to ensure that your computer account is secure, and to prevent any mix-ups, such as using the wrong account. By using a valid ID each time, we can make sure your account is accessed only by you. It's a standard part of our process for all library services and helps us serve you better.

If a patron inquires about how someone experiencing homelessness can obtain an ID:

• Staff can refer patrons to the Homeless ID Project - Center of Opportunity Tucson Division. This organization works with Arizona MVD to assist with obtaining an AZ ID. This webpage indicates that individuals must be a current resident of the center, however they can still provide further information and resources for a patron needing assistance.

• Center of Opportunity
  4550 S Palo Verde Rd
  Tucson, AZ 85714
• 520-740-1501 

• The Homeless ID Project helps individuals experiencing homelessness and income-eligible individuals obtain identity documents such as birth certificates and other supporting documents necessary to obtain an Arizona ID or driver’s license.

If a patron attempts to use an ID that is not theirs:

"I'm sorry, but I cannot create a public computer account without your own valid ID. Using someone else's ID to access library services violates our code of conduct. Each patron must use their own ID to ensure fairness, security, and privacy. If you have a valid ID, we’d be happy to assist you, but please follow the proper procedures."

*Since this is a violation of our Code of Conduct policies, create an Advocate report for the instance. Return the ID to the patron. 

TeSS has added a filter for sexually explicit materials to aid in preventing viewing material that violates our Code of Conduct. If a patron reports that a website they’re trying to access is blocked, we should:

• Ask the patron what website their trying to access.
• If staff are notified that a website is being blocked, that doesn’t apply to sexually explicit materials, report this to TeSS through a Helpline ticket.
• Let the patron know that this was likely caused by a glitch in our system, and we’ll notify our tech department to resolve the issue.

We want to be careful that only sexually explicit content is being blocked. TeSS did as much testing as they could, but it’s possible there are glitches.