Q. 3D printing charges & payment options for non-UA customers or departmental accounts

We have three different categories for customers

•     UA Affiliates: will have 3D printing charges in their own Alma accounts, found using the standard process.
•     Community Members: pay for their prints on their personal accounts, found using the email they used when they submitted their request.
•     Department Charges: are not billed through Alma. If someone is picking up an order that is paid through department charges, the print will be found in the respective bucket and should have a red PAID stamp on it.

For non-UA Patrons (community patrons):

Look up non-UA customers' 3D printing charges in Alma, using the standard format for a user (Last Name, First Name).
Example: Wildcat, Wilma - Generic
Payment: have non-UA customers sign in to Primo using the following credentials (due to PCI/security regulations, we do not accept payment at the desks, no exception):

Username: (email they used when requesting the print)

Password: Library1
They can pay for their print there and once they receive a payment confirmation/receipt email they can pick the print up. 

Department/campus billing accounts:

If a patron comes to the desk to pick up a departmental print request: 

The print will be found in the respective bucket and should have a red PAID stamp on it. Release the print to them and the 3D Printing team will process the payment (desk staff do not need to confirm payment or an email)

Typically, the customer provides the 3D printing team with their dept charge # when they submit their initial request. 3D printing staff fills out the form prior to sending a delivery email, and will take care of billing their department. 

Departmental charges will not be reflected in Alma.

Questions to ask when a patron is at the desk to pick up their prints: